About IHealth

IHealth is a client-focused transformation within Island Health. It is all about client-centered care:

  • it supports quality, safe patient care;
  • it creates consistency across sites and systems;
  • it helps decrease the risk of medication-related errors.


About IHealth

IHealth is a transformative approach to health and care within Island Health and our community. One way we will achieve this is by using a technology called the Electronic Health Record (EHR).

View the complete IHealth overview or view the IHealth glossary.

The EHR, developed in partnership with Cerner, is a recording and reporting tool, enabling electronic health documentation, communication, scheduling, ordering and standardization, and decision-making.

A singular, fully electronic health record empowers staff, physicians and clients to be better informed, with increased efficiency and accuracy. Island Health’s primary goal in introducing the IHealth initiative is to improve the health of island residents through personalized, integrated care.


IHealth is about focusing on client-centered care, and reaching Island Health’s goal of One Person, One Record, One Plan for Health and Care. The impetus for this change is to help support our clinicians  provide safe, quality care, allowing us to improve the patient experience.

An integrated EHR is one way that clinicians will be supported in providing safe, quality care, and ensure island residents will receive:

  • Exemplary Patient Experience
  • Excellence in Quality and Service
  • Community focused Health Care
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Practice Changes

Although there are many exciting benefits surrounding the implementation of the new electronic health record (EHR), it is important to recognize that there will be changes in your current practice.

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Find commonly-asked questions and related answers on specific IHealth and electronic health record (EHR) topics.

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Evolution & Timeline

The fully integrated Electronic Health Record (EHR) will be introduced in a phased approach. First we will see a system upgrade to the “New Platform”. The New Platform impacts EHR applications such as Cerner PowerChart, FirstNet, PharmNet, SurgiNet, and more. The New Platform will affect everyone who currently uses these systems Island-wide and some areas* will experience a more significant impact than others.

The New Platform enables us to activate our Island-wide single Electronic Health Record that has expanded and improved functionality such as electronic clinical documentation and computerized provider order entry.

This new functionality will first be implemented at the NRGH core campus, Dufferin Place and Oceanside Urgent Care on March 19, 2016. The remaining community sites and programs in Geography 2 and all of Geography 1 will follow approximately 6 months later. The rest of Island Health (Geographies 3 and 4) will go-live roughly 3 to 6 months after that.

Please note that time frames can change depending on how quickly new information about workflow and changes to the EHR build can be approved, validated and tested.

*Areas most significantly impacted by the New Platform include:

  • Registration
  • Scheduling
  • Health Information Management Systems
  • This includes changes for clinicians and physicians who need to sign-off on dictated documents.
  • Mental Health and Substance Use Clinical Profile Documentation
  • Endoscopy at RJH
  • Emergency Departments and Oceanside Health Centre (FirstNet sites)
  • Laboratory Medicine
  • Medical Imaging
  • Pharmacy
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