Thank you and congratulations from the IHealth team
Congratulations to all staff and leaders who worked so hard to make the change to electronic clinical documentation. We witnessed your dedication to patient care, your patience and your professionalism through this significant practice change – you should be incredibly proud of what you have achieved!
Thank you for the warm welcome extended to the IHealth team throughout the go-live period. The IHealth project team, and Clinical Informatics, and Provider Education and Experience (ProEX) team members have been honoured to support you in this change, and acknowledge the strong partnership with CDH that has resulted in a successful go-live for ClinDoc.
Support for staff at CDH will continue — see below for details on finding ongoing support for clinical documentation.
If you have feedback, or would like to share a story about your experience with ClinDoc, you can reach us at IHealth@islandhealth.ca.
Transitioning from Go-Live to Operations
24/7 Phone support
Call the Clinical Service Desk (CSD) at 18777 option 3
(250.370.8777 option 3)
On-Line Chat with Clinical Service Desk
Access the Island Health IM/IT Self-Service Portal (SSP) at: https://healthbc.service-now.com/sp_viha
In-the-moment support in e-Coach
Open e-Coach in the EHR for quick support and answers to your questions.
Medical Staff: Provider Education and Experience (ProEx) staff will continue to offer onsite support Monday-Friday until October 28, then will move to two days a week, Wednesdays and Thursdays, until December 1.
Go Live Updates (Hot Sheets)
During the go-live period, we published hot sheets for medical and clinical staff. We distributed print versions to nursing units throughout the hospital, as well as electronic versions for distribution to medical staff. You can find both sets of updates on our website.