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IHealth Training for Medical Staff

Training for Go-Live of Computerized Provider Order Entry (CPOE)

In June and September 2024, computerized provider order entry (CPOE) is coming to:

  • Royal Jubilee Hospital (RJH)
  • Victoria General Hospital (VGH)
  • Gorge Road Hospital (GRH)
  • South Island Surgical Centre (SISC)

Should you need in-person assistance, medical staff engagement labs are now open to assist you Monday to Friday 7 a.m. to 3 p.m. at the following locations: 

Victoria General Hospital: S275 (next to physician lounge)
Royal Jubilee Hospital: Royal Block 203


Please take the steps on this page to complete your education prior to Go Live.

Medical Learning Journey - Overview

Steps to Complete Training

1. Set Up Multi-Factor Authentication

Call the Service Desk, available 24/7, at 1-877-563-3152

This will enable you to complete your education from anywhere. 

2. Access LearningHub

3. Register for Virtual Facilitated Classroom Education

  • To be held January 30 – April 17, 2024
  • Capacity of each session: 4 seats
  • Duration: 4 hours
  • Venue: Zoom

You may use any Island Health computer or personal computer (if your multi-factor authentication has been completed) to attend the education session. 

The content for the Virtual Facilitated Classroom Education Session covers core computerized provider order entry (CPOE) competencies. 

There are two options for registration:

Self register through Provincial LearningHub

  • Access Provincial LearningHub
  • Search Course
    • Enter course ID in Search Courses field: e.g.: 31878, click “Search Course”.
    • Click on “Course Title”: e.g: Provider: Anesthesiology – Virtual Facilitated Classroom Education Session.
  • View available sessions
    • Click “View Sessions”, scroll for session choices.
  • Register for Session
    • Click “Register Session” for the desired session.
  • Session Confirmation
    • Once you have registered you will receive an automatic confirmation email.
    • Session details, date, time and Zoom meeting information will be available within Island Health EHR Education app.
    • A confirmation email will be sent from ihealtheducation@islandhealth.ca.

Register with assistance

  • Review available dates and times sent to you by email from ihealtheducation@islandhealth.ca
  • Reply to ihealtheducation@islandhealth.ca
    • Provide two to three choices of dates and times.
    • List in order of preference.
  • Session Confirmation
    • A confirmation email will be returned with confirmed date and time.
    • Session details, date, time and Zoom meeting information will be available within Island Health EHR Education app.

If you cannot attend any of the sessions listed in the Learning Hub or are having any trouble registering, please contact the project team at ihealtheducation@islandhealth.ca.

4. Access the Island Health EHR Education App

The Island Health EHR Education app compiles all education materials including prerequisite e-modules.  This new tool allows you to easily scroll through material according to education stage.  Island Health EHR Education will continue to be the location for all future education information.  

Steps to access Island Health EHR Education:  

To Add the EHR Education App as a Citrix Workspace Favourite:
  • If using a personal computing device, ensure your default web browser is Microsoft Edge or Google Chrome.
  • Island Health EHR Education is accessible through the Citrix Workspace, where you also access PowerChart and/or FirstNet.  

To add this icon to your favourites window in Citrix Program Neighbourhood: 

  • Click the magnifying glass in the top-right corner within Citrix Workspace,
  • Type in Island Health EHR Education
  • Click the star in the upper left corner of the icon
  • App icon will now display on Citrix Workspace home page
To Access the Island Health EHR Education Application:
  • Click on Island Health EHR Education icon
  • Enter your Island Health email address
  • Enter your Island Health password
  • To Access Education Content:
    • Under heading Current Journey, click on displayed journey to open.
    • Stage 1 contains all prerequisite eLearning Module education.

5. Complete the prerequisite online education (eLearning Modules)

Your prerequisite education must be complete before you attend the Virtual Facilitated Classroom Education.

NOTE: These modules were developed as standard Oracle Cerner content, providing staff the opportunity to experience at a high level the workflows and processes in the Cerner PowerChart Electronic Health Record. Your specific workflows and processes may vary slightly from the demonstration eLearning Modules.

If you need assistance with any of these steps, please contact ihealtheducation@islandhealth.ca.