OneSign® "Tap N Go"
OneSign® Tap N Go (formerly known as Imprivata OneSign) is a convenient way to unlock and lock your computer or workstation using your Proximity Access Card (prox card).
You need to re-type your password only once every 4 hours during the day, saving you time and possible frustration from having to log on to a computer every time you want to use it.
When Tap N Go is installed, you may notice changes on your device and a different login screen.
Which Island Health locations use Tap N Go?
Tap N Go has been put into use at the following Island Health facilities:
- West Coast General Hospital
- Cowichan District Hospital
- Chemainus Health Care Centre (Urgent Care)
- Nanaimo Regional General Hospital
- Oceanside Health Centre
- Victoria General Hospital – January 31
- Gorge Road Hospital – January 31
- South Island Surgical Centre – January 31
- Royal Jubilee Hospital – March 31
How to use Tap N Go
Tapping in and out of workstations
To tap in at a workstation:
- Tap your badge on the Imprivata external card reader at each workstation.
To tap in at a workstation on wheels (WoW):
- The reader is built into the screen, and you tap on the left side of the screen, beside the sticker.
To tap out:
- Tap the reader or the screen again.
If Tap N Go is unavailable at the workstation you are using, you can always log into your device by typing in your username and password, as is the current practice.
Support documents for Tap N Go
- How to enroll in OneSign Tap N Go
- How to activate your prox card
- Tapping in and tapping out of a computer
- This FAQ contains answers to most questions, including troubleshooting and new account requests.
Phone support if you have problems accessing Tap N Go
- Direct all calls to the Service Desk:
18777 Option 2
